Journal Press India^®

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Digital transformation in banking via technology-driven transformations, “green” practices in line with the ESG principles, has transformed banking like nothing else. This study is based upon a literature review and primary data of the form of personal interviews with key officials dealing with various functions, to examine the feasibility of such changes and its impact on ESG goals. Although based on a small sample size, the findings reveal that digitization enhances decision-making processes across all levels of banking management, supporting sustainability initiatives and fostering societal development. Digital tools have transformed the way banking services are accessed, leading to growth in the industry and responsibility towards the environment. The use of secure, efficient, and confidential digital systems fosters trust and inclusivity, allowing the banking sector to address the changing needs of society more effectively. ESG principles incorporated into daily operations make digital banking a catalyst for sustainable development, not only for the industry but also for the environment and society.

Keywords

Digital Transformation; Banking; Support; Environment; Social; Governance

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