Journal Press India®

DELHI BUSINESS REVIEW
Vol 9 , Issue 2 , July - December 2008 | Pages: 67-78 | Research Paper

Knowledge Management as a TurnaroundFactor for Organisational Learning and Employee Satisfaction: AN EMPIRICAL STUDY IN PHARMACEUTICAL SECTOR

Author Details ( * ) denotes Corresponding author

1. * Vandna Sharma, Research Scholar, SMS, Guru Gobind Singh Indraprastha University, Delhi, Delhi, India (vandana_sh@rediffmail.com)

Purpose: This research diagnoses Organisational Learning (OL) perception in Knowledge Management implementing organisations and establishing the link between Organisational Learning and Knowledge Management in relation to its effects on Employee Satisfaction. Design/Methodology/Approach: The Indian Pharmaceutical Industry today is in the front rank of India’s science- based industries with wide ranging capabilities in the complex field of drug manufacture and technology. Findings: The employee satisfaction increases with an increase in the organisational learning in this sector where knowledge management is not being implemented or ever has been implemented. Research Limitations: The main limitation for this study was that the research paper does not test the possibility of employee satisfaction affecting Organisational Learning. Managerial Implications: This research will provide inputs to the, policy makers and professionals in the field of Knowledge Management implementation in the Organisation. Originality/Value: This study showcased the original work of the authors to understand the role of Knowledge Management (KM) within firms.

Keywords

Knowledge Management System, Organisational Learning, and Employee Satisfaction

  1. Boisot, M. (1983), “Convergence revisited: the codification and diffusion of knowledge in a British and Japanese firm,” Journal of Management Studies, Vol. 20, No.2, pp.159-190.
  2. Boisot, M. (1998), “The information space (I-space)” Knowledge Assets Securing Competitive advantage in the Information Economy, Oxford University Press, New York, NY.
  3. Bolman, L.G. and Deal, T.E. (2003), Reframing Organisations: Artistry, Choice and Leadership, Jossey-Bass, San Francisco, CA.
  4. Cammann, C., Fichman, M., Jenkins, D. and Klesh, J. (1979), The Michigan Organisational Assessment Questionnaire, Unpublished Manuscript, University of Michigan, Ann Arbor, Michigan.
  5. Darroch, J. (2003), “Developing a measure of knowledge management behaviours and practices” Journal of Knowledge Management, Vol.7, No.5, pp.41-54.
  6. Davenport, Thomas H. and Prusak, Laurence (2000), Working Knowledge: How Organisations Manage What They Know, Boston, Massachusetts: Harvard Business School Press.
  7. Douglas, Weidner (2002), “Using Connect and Collect to Achieve the KM Endgame” IT Pro January-February, pp.18-24. Drucker, P.F. (1998), “Managements New Paradigms” Forbes, Vol.162, No.7, pp.152-69.
  8. Gómez, J.P., José, J., Céspedes, L. and Ramón Valle, C. (2004), “Organisational Learning Capability: A Proposal of Measurement” Journal of Business Review, Vol.58, No.6, pp.715-25.
  9. James, M., (1998), “A Glimpse of the Future” Consultancy (May), pp.30-32.
  10. Magner, N., Johnson, G.G. and Elfrink, J. (1994), Evidence of the Relationship between Procedural and Distributive Justice in Performance Appraisal and Accounting Faculty Attitudes and Performance.
  11. Moody, D.L. and Shanks, G. (1999), “Using Knowledge Management and the Internet to Support Evidence Based Practice: A Medical Case Study” Proceedings of 10th Australasian Conference on Information Systems.
  12. Mowday, R.T., Koberg, C.S. and McArthur, A.W. (1984), The Psychology of the Withdrawal Process: A Cross-Validation Test of Mobley’s Intermediate Linkages Model of Turnover in Two Samples, Academy of Management Journal, Vol.27, pp.79-94.
  13. Moynihan, D.P. (2005), “Goal-based Learning and the Future of Performance Management” Public Administration Review, Vol.65, No.2, pp.203-16.
  14. Nonaka, Ikujiro and Takeuchi, Hirotaka (1995), “The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation” Oxford University Press, New York.
  15. Pareek, U. (1988), “Organisational Learning Diagnostics” Measuring Organisational Climate, Academy of HRD, Ahmedabad.
  16. Picket, L. (2004), “Focus on Technology Misses the Mark” Industrial and Commercial Training, Vol.36, No.6, pp.247-249.
  17. Porter, L.W., Steers, R.M., Mowday, R.T. and Boulian, P.V. (1974), Organisational Commitment, Job Satisfaction, and Turnover Among Psychiatric Technicians, Journal of Applied Psychology, Vol.59, pp.603-609.
  18. Ramnarayan, S. (1996), “Organisational Learning Capability” Measuring Organisational Climate, Academy of HRD, Ahmedabad.
  19. Ruggles, Rudy L. (1999), “The Knowledge Advantage: 14 Visionaries Define Marketplace Cuccess in the New Economy” Oxford: Capstone.
  20. Schein, E. (1993), “How Can Organisations Learn Faster? The Challenge of Entering the Green Room” Sloan Management Review, Vol.34, No.2, pp.85-92.
  21. Senge, M.P. (1990), “The Fifth Discipline: The Art and Practice of a Learning Organisation” New York: Doubleday.
  22. Shukla, M. (1995), “The Learning Edge: Building Capabilities for Corporate Performance” in Akhilesh, K.B., Prasad, L. and
  23. Singh, P. (Eds), Evolving Performing Organisations through People, New Age International, New Delhi,.
  24. Smith, F.J. (1976), Index of Organisational Reactions (IOR), JSAS Catalog of Selected Documents in Psychology, 6(1), No.1265.
  25. Solomon, C.M., (1994), “HR Facilitates the Learning Organisation Concept” Personnel Journal, Vol.73, No.11 (Nov.), pp.55-64.
  26. Weiss, D.J., Dawis, R.V., England, G.W. and Lofquist, L.H., (1967), Manual for the Minnesota Satisfaction Questionnaire, Minneapolis: Work Adjustment Project, Industrial Relations Center, University of Minnesota.
Abstract Views: 1
PDF Views: 14

News/Events

Ramachandran Interna...

Ramachandran International Institute of Management (RIIM), Pune Org...

PCETs Pimpri Chinchw...

PCET's Pimpri Chinchwad College of Engineering and Research Org...

Institute of Managem...

Institute of Management Technology, Nagpur Organizing International...

GENDER CULTURES: Mul...

IIULM University, Milan, Italy Organizing GENDER CULTURES: Mul...

Dept. of MBA, Karnat...

Department of MBA, KLS, Gogte Institute of Technology, Belagavi Org...

Indira School of Bus...

Indira School of Mangement Studies PGDM, Pune Organizing Internatio...

Indira Institute of ...

Indira Institute of Management, Pune Organizing International Confe...

D. Y. Patil Internat...

D. Y. Patil International University, Akurdi-Pune Organizing Nation...

ISBM College of Engi...

ISBM College of Engineering, Pune Organizing International Conferen...

Periyar Maniammai In...

Department of Commerce Periyar Maniammai Institute of Science &...

By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy.