Journal Press India^®

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Purpose: Focus has been made on relationship management maturity model that was generated as a part of an action research project; the outcomes of the action research show the results of this relationship management initiative after one year and present maturity model that gives practitioners a knowledge management tool for enabling the gap to the bridged. Design/Methodology/Approach: The descriptive study was conducted based on extensive literature review. Findings: the study concluded that it is time for organization to be flexible and thoughtful enough to open new ways of recruiting, retaining and motivating employees who are keen to learn, and can contribute to their growth and development. Research Limitations: This limits the generalization of the findings to only the descriptive study. Managerial Implications: This can be used, via further action research, to study both knowledge and relationship management in the IT discipline. Originality/Value: This study showcased the work of the authors in knowledge and relationship management.

Keywords

Knowledge, Relationship, Management, Motivation, Training

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3. Halker, Giriraj G. et al., (2005), Knowledge Management: A Challenge for the 21st Century, Indian Journal of Training & Development, Vol. 35, No. 1, (Jan. - March), p.53.