Journal Press India®

DELHI BUSINESS REVIEW
Vol 6 , Issue 2 , July - December 2005 | Pages: 51-60 | Research Paper

Knowledge Management – A HR Tool to get Competitive Edge: An Empirical Study in Telecom Sector

Author Details ( * ) denotes Corresponding author

1. * Vandna Sharma, Asst. Professor, Galgotias College of Engineering & Technology,, Greater Noida, Uttar Pradesh, India (vandna_sh@rediffmail.com)

Purpose: This paper gives an empirical insight that KM implementation will require collaboration and creativity leading to organizational learning, knowledge culture building, organization development and employee satisfaction. Design/Methodology/Approach: The survey obtained 80 respondents which provided complete response, resulting in 80 observations available for analysis from industry meant for the research study for this purpose. The first question to be answered concerning sample size is the level of relationship (R2) that can be detected reliable with the proposed regression analysis. The proposed regression analysis is deemed sufficient to identify not only statistically significant relationship but also relationships that had managerial significance. Findings: The results revealed that any effort aimed at gaining competitive edge through Knowledge management must take in to consideration collaboration, sharing, creativity, culture, learning to be appreciably successful. Research Limitations: This study limits the generalization of the findings to only the study sample. Managerial Implications: Three strong influences (Employee Satisfaction) and somewhat lesser influence (Organization Culture and Development, and Organizational Learning) on knowledge management. Increase in any of these 3 variables will result in corresponding increase in knowledge management. Originality/Value: This study showcased the original work of the author in the field of knowledge management.

Keywords

Knowledge Management, Innovation, Organizational Learning and Organizational Development

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