Journal Press India^®

Author Details ( * ) denotes Corresponding author

Purpose: A person, who is dealing with stress, also makes an effort to come out of it. Competition at workplace, factors related to organisational climate, stressors related to role given and work and tasks involved are faced by employees at workplace. The aim of the study is to find out the coping mechanism used by the employees of public and private sector bank to cope up with the stress arising at workplace. Global world today comprises of jobs and job conditions that are so strenuous that it is difficult for the employees to manage stress at workplace and carry out other responsibilities easily.

Design/Methodology/Approach: A survey instrument, questionnaire comprising of stress coping mechanism as management practices and self help practices was used to identify the coping ways adopted by the employees. Stratified sampling method was used for the selection of public and private sectors in the banking industry and random selection method was used for selecting banks in each of these two sectors for the study. The data has been collected from middle level employees of top two banks selected on the basis of high turnover; public sector (SBI and PNB) and private sector banks (HDFC and ICICI) of Delhi state. A structured questionnaire based on five point Likert scale was used. The sample size for the study comprised of 480 respondents (240 middle level employees from each sector). Statistical analytical tools such as Confirmatory Factor analysis, Structured Equation Modelling (SEM), and other descriptive statistics scores have been used. The survey instrument was shown to be both reliable and valid. The secondary data were collected through research publications, standard journals, periodicals, and web.

Findings: The CFA was applied for all the constructs and CFI is above 0.90 for every construct. The results indicate that delegation of some responsibility is having the highest standardised regression weight (0.83) and is the most influencing criteria for coping with stress in the category of self help practices (on the job) followed by adopting religious exercises ( SRW 0.84) as self help practices (off the job), and by adopting physical exercises (of the job). If the employees are dissatisfied with the job due to stress factors, then employees should make an effort to cope with the stress. Significant relation has been found between overall job satisfaction and stress coping ways adopted by the employees.

Research Limitations/Implications: The accuracy of the analysis is dependent on the accuracy of the data reported by selected organizations.

Practical Implications: The results of this study would help banking organisations to better understand the stress factors and coping mechanism that can be used by employees. Academicians can use the results to build models that would further expand the stress management domain.

Originality/Value: This study is probably the only study in today’s technologically changing environment that systematically determines the coping mechanism to deal with the stress having its impact upon satisfaction in the banking sector in India. It offers a beneficial source of information to banking organisations, which are still lagging far behind when it comes to coping with stress.

Keywords

Coping ways, Job satisfaction, Self help practices, Stress

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