Journal Press India®
DELHI BUSINESS REVIEW
A Study on Impact of Performance Appraisal on Employee Satisfaction of IT Sector
Author Details
( * ) denotes Corresponding author
1.
* Virender Khanna, Professor, Head of the Department, School of Business and Entrepreneurship, FDDI, Noida, Uttar Pradesh, India (virkhanna@dspsr.in)
Purpose: This study is aimed at finding out analytically what factors impact the employee’s satisfaction regarding the appraisal processes followed in their organization.
Research Methodology: To achieve the set objectives, the study used a mixed-methods research design to collect requisite data, which allowed it to collect both qualitative and quantitative data. A survey was floated between 12th November to 18thNovember, 2015 and 112 responses were received. Whereas quantitative data were analysed using Statistical Package for Social Science (SPSS), qualitative data were subjected to content analysis.
Finding: The study has found that there is a strong relation between team related factors in the appraisal and employee satisfaction pertaining to performance appraisal. The analysis has also captured the differences in satisfaction across different types of appraisal processes followed across the different organizations.
Practical Implications: In today’s economy, especially in case of the Indian economy the contribution of Services industry is very important and a large part of the labor force is engaged in this industry. Within the Services industry a major chunk is of the IT companies which are also the largest employer of the youth in the country. Given the importance that the IT industry has for their human resources it is obvious that they adopt global practices in training and evaluating their employees.
Keywords
Employee satisfaction, Performance Appraisal, Appraisal process, IT Sector.
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