Journal Press India®

Consumer Shopping Behaviour among Modern Retail Formats

Vol 10 , Issue 1 , January - June 2009 | Pages: 1-14 | Research Paper  

https://doi.org/10.51768/dbr.v10i1.101200901

Author Details ( * ) denotes Corresponding author

1. * Hotniar Siringoringo, Doctoral Student, Department of Economics, Gunadarma University, West Java, Indonesia (hotniars@staff.gunadarma.ac.in)
2. Anacostia Kowanda, Doctoral Student , Department of Economics, Gunadarma University, West Java, Indonesia

The objective of this study is to analyze consumer shopping behaviour in different retail formats. Consumer shopping behaviour presents using shopping intention, attitude towards modern retail outlet and shopping habit. Self administered questionnaire was used to collect data.
Data was collected from five different retail formats, i.e. hypermarket, supermarket, departmental store, mini market and convenience store. Consumer shopping behaviour is modeled using Structural Equation modeling (SEM), and the difference of behaviour among retail format was tested using multi level Lisrel software. It's found, as can be seen on consumer shopping model, the effect of attitude towards modern retail outlet and shopping habit on shopping intention. However, it's found that there is no difference in this behaviour among hypermarket, supermarket, and mini market.

Keywords

Convenience Goods, Shopping Intention, Attitude toward Modern Retail Outlet, Shopping Habit.

  1. Aarts, H., Verplanken, B. and Van-Knippenberg, A. (1998), “Predicting Behaviour from Actions in the Past: Repeated Decision Making or a Matter of Habit?” Journal of Applied Social Psychology, Vol.28, pp.1355-1374.
  2. Aday, L. A. (1996), Designing and Conducting Health Surveys: A Comprehensive Guide, Jossey-Bass, San Francisco, CA.
  3. Ajzen, Icek (1991), “Theory of Planned Behaviour” Organisational Behaviour and Human Decision Processes, Vol.50, pp.179-211.
  4. Ajzen, Icek (2002), “Constructing Questionnaires: Conceptual and Methodological Considerations” Working Paper.
  5. Ajzen, Icek and Fishbein, M. (1980), Understanding Attitudes and Predicting Social Behaviour, Englewood Clifs, NJ., Prentice-Hall.
  6. Ajzen, I. and Fishbein, M. (2004), “The Influence of Attitudes on Behaviour” In Handbook of Attitudes and Attitude Change: Basic Principles, Ed. Albarracin, D., Johnson, B.T. and Zanna, M.P., Mahwah, NJ: Erlbaum.
  7. Ajzen, Icek, Brown, Thomas C. and Carvajal, Franklin (2004), “Explaining the Discrepancy between Intentions and Actions: The Case of Hypothetical Bias in Contingent Valuation” Personality and Social Psychology Bulletin, Vol.30, No.9, pp.1108-1121.
  8. Ajzen, I. and Sexton, J. (1999), “Depth of Processing, Belief Congruence, and Attitude–behaviour Correspondence” In Chaiken, S. and Trope, Y. (Eds.), Dual-process Theories in Social Psychology, pp.117-138, New York: Guilford.
  9. Alba, Joseph W., Mela, Carl F., Shimp, Terence, A. and Urbany, Joel E. (1994), “The Influence of Prior Beliefs, Frequency Cues and Magnitude Cues on Consumer Price Judgements” Journal of Consumer Research, Vol.26, (Sept.), pp.99-114.
  10. Alba, Joseph W., Mela, Carl F., Shimp, Terence, A. and Urbany, Joel E. (1999), “The Effect of Discount Frequency and Depth on Consumer Price Judgments, Journal of Consumer Research, Vol.26 (Sep.), pp.99-114.
  11. Allen, C.T., Machleit, K.A. and Kleine, S.S. (1992), “A Comparison of Attidudes and Emotions as Predictors at Diverse Levels of Behavioural Experience” Journal of Consumer Research, Vol.18, No.4, pp.493-504.
  12. Arentze, T.A., Borgers, A. and Timmermans, H.J.P. (1993), “A Model of Multi-Purpose Shopping Trip Behaviour” Papers in Regional Science, Vol.72, No.3, pp.239-256.
  13. Arnold, Stephen J., Ma, Sylvia and Tigert, Douglas, J. (1978), “A Comparative Analysis of Determinant Attributes in Retail Store Selection” Advances in Consumer Research, Vol.5, pp.663-667.
  14. Arnold, S.J. and Tigert, D.J. (1982), “Comparative Analysis of Determinants of Patronage” In Lusch, R.F. and Darden,
  15. W.R. (Eds.), Retail Patronage Theory: 1981 Workshop Proceedings, University of Oklahoma: Center for Management and Economic Research.
  16. Arnold, S.J., Oum, T.J. and Tigert, D.J. (1983), “Determinant Attributes in Retail Patronage: Seasonal, Temporal, Regional and International Comparisons” Journal of Marketing Research, (May), pp.149-157.
  17. Bagozzi, R.P. (1981), “Attitudes, Intentions, and Behaviour: A Test of Some Key Hypotheses” Journal of Personality & Social Psychology, Vol.41, pp.607-627.
  18. Bagozzi, Richard P. (2004), “Consumer Action: The Role of Intentionality, Emotion, Sociality, and Agency” Griffin, A. and Otnes, C. (Eds.), The 16th Converse Symposium, Chicago, American Markerting Association.
  19. Barnard, Peter O. and Hensher, David, A. (1992), “The Spatial Distribution of Retail Expenditures” Journal of Transport Economics and Policy, (Sept.), pp.299-312.
  20. Bell, David R. and Lattin, James, M. (1998), “Shopping Behaviour and Consumer Preference for Store Proe Format: Why ‘Large Basket’ Shoppers Prefer EDLP” Marketing Science, Vol.17, No.1, pp.66-88.
  21. Bell, David R., Bucklin, Randolph, E. and Sismeiro, Catharina (2000), “Consumer Shopping Behaviour and In-Store Expenditure Decisions” Working Paper.
  22. Bentler, P.M. and Speckart, G. (1979), “Models of Attitude-Behaviour Relations” Psychological Review, Vol.86, pp.452-464.
  23. BIRO (Business Intelligence Report) (2001), Prospects of Retail Business in Indonesia, PT Biro Data Indonesia, Tangerang, Bradburn, N.M. (1983), Handbook of Survey Research, Academic Press, London.
  24. Brown, Stephen (1989), “Retail Location Theory: The Legacy of Harold Hotelling” Journal of Retailing, Vol.65 (Winter), pp.450-470.
  25. Choong, Peggy (2002), “Investigating the Stochastic Nature of Consumer Search Termination” Academy of Marketing Studies Journal, Vol.6, No.2, pp.123-133.
  26. Daigle, John J., Hrubes, Daniel and Ajzen, Icek (2002), “A Comparative Study of Beliefs, Attitudes, and Among Values Between Hunters, Wildlife Viewers, and Other Outdoor Recreations” Human Dimensions of Wildlife, Taylor & Francis, Vol.7, pp.1-19.
  27. Dawson, Scott, Stern, Bruce and Gillpatrick, Tom (1990), “An Empirical Update and Extension of Patronage Behaviours Across the Social Class Hierarchy” Advances in Consumer Research, Vol.17, pp.833-838.
  28. Dellaert, Benedict, Borgers, Aloys and Timmermans, Harry (1997), “Consumer Activity Pattern Choice Development and Test of Stage-Dependent Conjoint Choice Experiments” Journal of Retailing and Consumer Services, Vol.4, No.1, pp.25-37.
  29. Dillman, D.A. (1978), Mail and Telephone Surveys, Wiley-Interscience, New York, NY.
  30. Fazio, R.H. and Zanna, M.P. (1981), “Direct Experience and Attitude-behaviour Consistency” In Berkowitz, L. (Ed.), Advances in Experimental Social Psychology, Vol.14, pp.161–202, New York: Academic.
  31. Fox, Edward J., Montgomery, Alan L. and Lodish, Leonard M. (2004), “Consumer Shopping and Spending Across Retail Formats” The Journal of Business, Vol.77, No.2.
  32. Grace, Debra and Aron, O’Cass (2005), “An Examination of the Antecedents of Repatronage Intentions Across Different Retail Store Formats” Journal of Retailing and Consumer Services, Vol.12, No.4, (July), pp.227-243.
  33. Guiltinan, Joseph P. and Monroe, Kent B. (1980), “Identifying and Analyzing Consumer Shopping Strategies” Advances in Consumer Research, Vol.7, pp.745-748.
  34. Ho, Teck-Hua, Tang, Christopher S. and Bell, David R. (1998), “Rational Shopping Behaviour and the Value of Variable Pricing” Management Science, Vol.44, pp.145-160.
  35. Hoteling, Harold (1929), “Stability in Competation”, Economic Journal, Vol.39, pp.41-57.
  36. Hubbard, R. (1978), “A Review of Selected Factors Conditioning Consumer Travel Behaviour” Journal of Consumer Research, (June), pp.1-21.
  37. Huff, David L. (1964), “Defining and Estimating a Trade Area” Journal of Marketing, Vol.28, pp.34-38.
  38. Jawahar, I.M. and Elango, B. (2001), “The Effect of Attitudes, Goal Setting and Self-Efficacy on End User Performance” Journal of End User Computing, (April-June), Vol.13, No.2, pp.40-45.
  39. Kumar, V. and Leone, Robert V. (1988), “Measuring the Effect of Retail Store Promotions on Brand and Store Substitution” Journal of Marketing Research, Vol.25, pp.178-185.
  40. Nakanishi, Masao, (1976), “Attitudinal Influence On Retail Patronage Behaviour” Advances in Consumer Research, Vol.3, pp.24-29.
  41. Otnes, Cele and McGrath, Mary, Ann (2002), “Perceptions and Realities of Male Shopping Behaviour” Journal of Retailing,Vol.77., No.1, p.5.
  42. Ouellette, J.A. and Wood. W. (1998), “Habit and Intention in Everyday Life: The Multiple Processes by which Past Behaviour Predicts Future Behaviour” Psychological Bulletin, Vol.124, pp.54-74.
  43. Pan, Yue and Zinkhan, George M. (2006), “Determinants of Retail Patronage: A Meta-analytical Perspective” Journal of Retailing, Vol.82, pp.229-243.
  44. Reilly, William J. (1931), The Law of Retail Gravitation, New York, Knickerbocker.
  45. Ronis, D.L., Yates, J.F. and Kirscht, J.P. (1989), in Pratkanis, A.R. Breckler, S.J., and Greenwald A.G.(Eds.), Attitude structure and function, pp. 213–239, Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.
  46. Sebastian, Bamberg, Ajzen, Icek and Schmidt, Peter (2003), ”Choice of Travel Mode in the Theory of Planned Behaviour: The Roles of Past Behaviour, Habit, and Reasoned Action” Basic and Applied Social Psychology, Vol.25, No.3, pp.175-187.
  47. Sirohi, Niren, Mc Langhir, Edward W. and Wittink, Dick R. (1998), “A Model of Consumer Perceptions and Store Loyalty Intentions for a Supermarket Retailer” Journal of Retailing, Vol.74, No.2, pp.223-245.
  48. Smith, Stephen M, Haugtvedt, Curtis P. and Petty, Richard E. (1994), “Attitudes and Recycling: Does the Measurement of Affect Enhance Behavioural Prediction?” Psychology & Marketing, (July/Aug), Vol.11, No.4, pp.359-374.
  49. Thang, Doreen Chze Lin and Tan, Benjamin Lin Boon (2003), “Linking Consumer Perception to Preference of Retail Stores: An Empirical Assessment of the Multi-Attributes of Store Image” Journal of Retailing and Consumer Services, Vol.10, No.4, pp.193-200.
  50. Torres, I.M., Summers, T.A. and Belleau, B.D. (2001), “Men’s Shopping Satisfaction and Store Preferences” Journal of Retailing and Consumer Services, Vol.8, No.4, pp.205-212.
  51. Walters, Rockney G. and MacKenzie, Scott B. (1988), “A Structural Equations Analysis of the Impact of Price Promotions on Store Performance” Journal of Marketing Research, Vol.25, pp.51-63.
  52. Walters, Rockney G. and Rinne, Heikki J. (1986), “An Empirical Investigation into the Impact of Price Promotions on Retail Store Performance” Journal of Retailing, Vol.62, No.3, pp.237-266.
  53. Walters, Rockney G. (1991), “Assessing the Impact of Retail Price Promotions on Product Substitution, Complementarity, Purchase and Interstore Sales Displacement” Journal of Marketing, Vol.55, pp.17-28.
Abstract Views: 11
PDF Views: 0

Advanced Search

News/Events

Ramachandran Interna...

Ramachandran International Institute of Management (RIIM), Pune Org...

PCETs Pimpri Chinchw...

PCET's Pimpri Chinchwad College of Engineering and Research Org...

Institute of Managem...

Institute of Management Technology, Nagpur Organizing International...

GENDER CULTURES: Mul...

IIULM University, Milan, Italy Organizing GENDER CULTURES: Mul...

Dept. of MBA, Karnat...

Department of MBA, KLS, Gogte Institute of Technology, Belagavi Org...

Indira School of Bus...

Indira School of Mangement Studies PGDM, Pune Organizing Internatio...

Indira Institute of ...

Indira Institute of Management, Pune Organizing International Confe...

D. Y. Patil Internat...

D. Y. Patil International University, Akurdi-Pune Organizing Nation...

ISBM College of Engi...

ISBM College of Engineering, Pune Organizing International Conferen...

Periyar Maniammai In...

Department of Commerce Periyar Maniammai Institute of Science &...

By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy.